BentoUSA's return policy

  • We accept returns within 14 days after the package has been delivered.
  • Please contact us to get the Return Merchandise Authorization number (RMA number) within 14 days after the package has been delivered.
  • All returns must be accompanied with an RMA number.
  • All returns must be in original conditions, including product packaging, tags, labels.

If we shipped the wrong product, or it arrived damaged, no problem. Contact us to arrange for the return of the item within 14 days to arrange for the return of your purchase. We will send you a new replacement item or we will refund you for your purchase, provided the returned item(s) are received back in their original conditions. 

If you ordered the wrong item, wrong size, or simply changed your mind, we will exchange your purchase (minus the shipping cost), provided the returned item(s) are received back in their original conditions, and the purchased product was not noted as a clearance, close-out, or non-returnable item.

When your return is received, you will be issued a refund back to your original payment or an email gift certificate (store credit) for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise.). If a discount was applied to the order and items are returned creating the order no longer qualify for the discount amount, the discount amount will be deducted form the refund amount. 


Can I return something I received as a gift?

Yes, but you'll need to contact us with the information of your gift giver, for example, his/her email address, first and last name, or last name and zip code of the gift giver, so that we can look up their order.

How long do returns take to process?

Return processing can take up to 2 weeks. If you have not received our email after that time, please contact Customer Service with your RMA number for more information.